Support
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Quick answers for installing, capturing, editing, and exporting with Capchur.
Install and connect
Install the extension and record a short workflow. On first use, choose Connect & sync once; future stopped sessions and review changes sync automatically.
Open capture setupRecording skipped an action
Confirm the page is an ordinary HTTP(S) page and grant the requested origin. Protected pages and inaccessible frames cannot be captured.
Export is unavailable
Save outstanding edits first. PDF and Word exports require a persisted guide and workspace-owner access.
Privacy and redaction
Password and payment values are excluded at capture boundaries. Image redactions remain editable in the guide and are flattened into exported files.
Still blocked?
Contact support@capchur.io with the browser name and the action that failed. Do not send captured private content or credentials.